Legal

Privacy Policy

This policy explains what information we collect when you visit this website or use the platform, why we collect it, and the choices you and your customers have. It is written for laundry owners, their staff and the people whose garments pass through their counters.

Who is responsible for what

When a laundry uses the platform, the laundry decides what customer and order information to record. For that information, the laundry is the controller and we act as its processor, handling it only to run the service on the laundry's instructions.

For information about laundry owners and staff who sign up, contact us or use this website, we are the controller.

Information we collect

Account details: name, work email, business name, city, business type, number of outlets and plan.
Messages you send through the Connect with sales form.
Operational data entered by a laundry: customer names and contact details, orders, garment descriptions, tag numbers, prices, payments, stage scans, rack locations and delivery addresses.
Intake photos of garments and condition notes recorded at the counter.
Delivery proof photos and timestamps captured by riders.
Technical data such as browser type, device and pages visited, used to keep the service secure and working.

Intake and delivery photos

Photos are taken to record the condition of a garment when it is handed in, and to show proof of delivery. They are meant to show garments and doorsteps, not people. Staff are guided to frame photos accordingly.

Each laundry sets a retention period between 30 and 180 days. After that period, photos are deleted automatically. A photo linked to an open damage report is kept until that report is closed.

How we use information

To create accounts and send login credentials and account details.
To run the platform: tagging, tracking, notifications, routes, billing and reports.
To reply to sales enquiries and support requests.
To keep the service secure, prevent abuse and fix problems.
To send service notices about your account, such as billing or important changes.

What we never do

We do not sell laundry or customer data.
We do not use a laundry's customer list to market to those customers.
We do not use garment photos for advertising.
Damage flags are never resolved or charged automatically. People make those decisions.

We use carefully chosen providers for hosting, email delivery, WhatsApp and SMS messaging, and payment processing. They receive only the information needed to perform their task and are bound by contract to protect it.

Security

Data is encrypted in transit and at rest. Each staff member has an individual login with a role that limits what they can see and change. Access by our own team is limited to what is needed to provide support, and is logged.

Your choices and rights

Laundries can export or delete their data at any time from account settings. After an account is cancelled, data is kept for 60 days for export and then deleted.

Customers of a laundry who want to see, correct or delete their information should contact the laundry first. We will help the laundry respond. You can also reach us through the contact page.

Cookies

This website uses a session cookie for the security check on forms. The platform uses essential cookies to keep you signed in. We do not use advertising cookies.

Changes to this policy

If we make a material change, we will tell account holders by email before it takes effect.