Terms of Service

The service

The platform provides garment and bag tagging, condition photos, stage tracking, rack locations, pricing, notifications, route planning, a rider app, a customer app and reports, depending on the plan you choose. Features available on each plan are listed on the Pricing page.

Your account

• Provide accurate business and contact details when you sign up.
• Keep login credentials private. Each staff member should have their own login.
• You are responsible for activity carried out under your account and your staff logins.

Free trial

New accounts get a 14-day free trial of the chosen plan. No card is needed to start. At the end of the trial, you can choose a paid plan. If you do not, the account pauses and your data is kept for 60 days.

Plans and billing

• Plans are priced per outlet in US dollars, billed monthly or yearly in advance.
• Usage-based add-ons, such as messages beyond the included allowance, are billed in arrears.
• Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing date.
• Prices may change with at least 30 days' email notice. Annual plans keep their price until renewal.
• Taxes are added where required.

Your data

You own the customer, order and garment data you put into the platform. You give us permission to process it only to provide and improve the service for you. You can export it at any time. See the Privacy Policy for details.

Your customers

• You are responsible for telling your customers that garments are photographed at intake.
• Send WhatsApp and SMS messages only to customers who have given you their number for order updates.
• Decisions about damage, compensation and treatment of garments are yours. The platform records them.

Acceptable use

• Do not use the messaging features to send marketing to people who have not agreed to receive it.
• Do not upload content that is unlawful or unrelated to laundry operations.
• Do not try to access other accounts, test our security without permission or overload the service.

Availability and support

We work to keep the platform available at all times and schedule maintenance outside common shop hours. Support is available by email and chat. Priority support is included in the Chain plan.

Liability

The platform helps you record and track garments. It does not take custody of them. We are not liable for loss of or damage to garments, or for decisions made using the platform. Our total liability for any claim is limited to the fees you paid in the 12 months before the claim.

Cancelling and ending

You can cancel at any time from account settings. We may suspend an account that breaks these terms or remains unpaid after notice. After an account ends, data is available for export for 60 days, then deleted. Refunds are covered by the Refund Policy.

Changes to these terms

We will email account holders about material changes at least 30 days before they apply.