Legal
Refund Policy
We would rather you try the platform properly than pay and regret it, which is why every plan starts with a 14-day free trial. This page covers what happens with payments after that.
Free trial
The 14-day trial is free and needs no card. Nothing is charged unless you choose a paid plan.
Monthly plans
Monthly plans can be cancelled at any time and stay active until the end of the paid month. Partial months are not refunded.
Annual plans
- Cancel within 30 days of the first annual payment for a full refund.
- After 30 days, the plan stays active until the end of the paid year and is not renewed.
- If you close an outlet during the year, we credit the unused months for that outlet to your account.
Messages and usage add-ons
WhatsApp and SMS messages that have been sent are not refundable. Charges caused by a fault on our side, such as duplicate messages, are credited in full.
RFID tags
Unopened packs of RFID tags can be returned within 30 days of delivery for a refund, less shipping. Faulty tags are replaced free of charge.
On-site setup
On-site setup can be rescheduled free of charge up to 48 hours before the visit. Cancellations made with at least 48 hours' notice are refunded in full.
Billing mistakes
If we charge you incorrectly, we refund the difference in full as soon as it is confirmed.
How to request a refund
Send a request through the contact page with your business name and the invoice concerned. Approved refunds go back to the original payment method within 5 to 10 working days.